ack44 Privacy Policy

This Privacy Policy ("Policy") describes how ack44 ("we", "us", "our", "the Platform") collects, processes, stores, shares, and protects the personal data of individuals ("you", "Member", "User", "Player") who register for an account, visit, or otherwise interact with the ack44 website located at ack44.io and all associated services.

ack44 is committed to handling your personal information responsibly and in accordance with applicable data protection principles. We recognise that privacy is important to our members across Bangladesh and we take our obligations seriously.

By creating an account or using any part of the ack44 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the platform and may request account closure in accordance with our Terms & Conditions.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

For the purposes of this Privacy Policy, ack44 acts as the data controller in respect of the personal data of its registered members. As data controller, ack44 determines the purposes and means by which personal data is processed.

All enquiries related to data protection, privacy rights, or this Policy should be directed to our Data Protection contact via the channels listed in Section 16 (Contact Us) of this document. We aim to respond to all data-related enquiries within 30 days of receipt.

ack44 collects the following categories of personal data from members and visitors:

• Full legal name
• Date of birth (for age verification — minimum age 21)
• Gender (where voluntarily provided)
• Username and account credentials (password stored in hashed, non-reversible format)
• National Identity Card (NID) number or passport number (for KYC verification)
• Photograph of government-issued identity document (where submitted for KYC)

• Mobile phone number (Bangladesh-registered)
• Email address
• Residential address (city, district, division within Bangladesh)

• Deposit and withdrawal transaction records (amounts, timestamps, payment method references)
• Mobile banking account identifiers (e.g., bKash or Nagad registered numbers — not PINs)
• Partial card details where Visa or Mastercard is used (last 4 digits and card type only)
• Account balance history
• Bonus and promotional credit history

• Bet placement records: market, stake, odds, outcome, settlement
• Casino game session records: game type, wager amounts, results, session duration
• Wagering requirement progress records
• Responsible gaming settings (deposit limits, session limits, self-exclusion status)

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser type/version
• Device fingerprint identifier (used for duplicate account detection and fraud prevention)
• Session timestamps, login/logout records
• Cookies and similar tracking technology data (see Section 10)

• Records of communications between you and ack44 customer support (live chat transcripts, emails)
• Feedback, complaints, and dispute correspondence
• Promotional communication preferences (opt-in / opt-out status)

ack44 collects personal data through the following methods:

The majority of personal data we hold is provided directly by you during the account registration process, when completing KYC verification, when making deposits or withdrawals, when contacting customer support, or when updating your account profile.

When you visit ack44.io or use the platform, we automatically collect certain technical data about your device and browsing behaviour through cookies, server logs, and related technologies. This includes your IP address, session duration, pages visited, and device identifiers. See Section 10 for full details on our cookie usage.

We may receive data about you from third-party service providers that assist in the delivery of our platform, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — transaction confirmation data
• Identity verification service providers — KYC document authentication results
• Fraud prevention and risk management service providers — risk scoring data
• Third-party game providers (e.g., Pragmatic Play, Evolution Gaming, Ezugi) — game session and RNG outcome data

All third-party providers with whom we share data are contractually required to handle your data in a manner consistent with this Privacy Policy.

ack44 uses your personal data for the following purposes:

ack44 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and ack44 — including account management, payment processing, and game delivery — as governed by our Terms & Conditions.
• Legal Obligation: Processing is required to fulfil ack44's legal obligations, including KYC/AML verification, responsible gaming compliance, and record-keeping requirements.
• Legitimate Interests: Processing is carried out on the basis of ack44's legitimate interests, including fraud prevention, platform security, duplicate account detection, and improvement of our services. We balance these interests against your privacy rights and apply appropriate safeguards.
• Consent: Where processing is based on your consent (primarily for promotional communications and certain optional data collection), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ack44 does not sell, rent, or share your personal data with third parties for their independent commercial use. We share your data only in the following limited circumstances:

We engage trusted third-party service providers who process data on our behalf to deliver components of the ack44 platform. These include payment processors, KYC verification services, fraud prevention providers, game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, etc.), IT infrastructure providers, and customer support tools. All such providers are bound by data processing agreements that restrict their use of your data to the specific service they are engaged to provide.

ack44 may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where required or permitted by applicable law, including in connection with fraud investigations, anti-money laundering obligations, or court orders.

In the event of a merger, acquisition, restructuring, or sale of all or part of ack44's business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any material change in data controller identity via the contact details held on your account.

We may share your data with additional third parties where you have given us explicit prior consent to do so. You retain the right to withdraw such consent at any time.

ack44 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including maintaining your active account, complying with legal obligations, resolving disputes, and enforcing our agreements.

While your ack44 account remains open and active, we retain all personal data associated with your account. You may request a copy of this data at any time (see Section 11).

Following account closure — whether at your request or initiated by ack44 — we retain your personal data for a minimum period of 5 years from the date of closure. This retention period is maintained to comply with anti-money laundering regulations, responsible gaming obligations, and our ability to defend legal claims or regulatory enquiries arising after closure.

Following the expiry of our retention obligations, ack44 will either securely delete your personal data or anonymise it in a manner that permanently removes all personally identifiable elements. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

ack44 implements robust technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our key security practices include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ack44's servers
• Encrypted storage of sensitive data including identity documents and financial records
• Hashed and salted password storage — your password is never stored in plain text and cannot be recovered by ack44 staff
• Access controls — internal access to personal data is restricted to authorised personnel on a strict need-to-know basis
• Regular security assessments and vulnerability testing of platform infrastructure
• Intrusion detection and real-time monitoring systems to identify and respond to suspicious activity
• Secure data centres with physical access controls and environmental protections

Despite these measures, no system is entirely immune to risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, ack44 will notify affected members without undue delay via the contact details held on their account.

ack44 uses cookies and similar tracking technologies (including web beacons and local storage) to operate, maintain, and improve the platform. This section explains what types of cookies we use and why.

ack44 does not use third-party advertising or retargeting cookies to track your browsing behaviour across external websites. Third-party game providers (e.g., Pragmatic Play, Evolution Gaming) may set their own functional cookies within their game frames, governed by those providers' respective privacy policies.

You may control and disable non-essential cookies through your browser settings. Please note that disabling essential or security cookies will impair your ability to use the ack44 platform and may prevent you from logging in or accessing your account.

As a member of the ack44 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request" or via our 24/7 live chat.

• Right of Access: You have the right to request a copy of the personal data ack44 holds about you. We will provide this within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly via your account dashboard.
• Right to Erasure ("Right to Be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. This right is subject to our legal retention obligations described in Section 8.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of that data is being verified following a rectification request.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where it is carried out on the basis of legitimate interests or for direct marketing purposes. Upon receipt of a valid objection to direct marketing, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

ack44 is strictly an adult platform. Registration and use of the platform is prohibited for any individual under the age of 21. We take the protection of minors extremely seriously and employ both automated and manual verification procedures to prevent underage access.

If you are a parent or guardian and believe that a minor has created an ack44 account, please contact us immediately at [email protected]. We will investigate and take appropriate action without undue delay.

ack44 is designed primarily for players located in Bangladesh. However, certain third-party service providers engaged by ack44 — including game providers, payment processors, and infrastructure partners — may be located in or operate servers in countries outside Bangladesh.

Where personal data is transferred to a third-party provider in another country, ack44 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards may include contractual clauses, data processing agreements, and assessments of the data protection standards in the destination country.

By using the ack44 platform and accepting this Privacy Policy, you consent to the transfer of your personal data to third-party service providers in other countries where such transfer is necessary to deliver the services described in our Terms & Conditions.

The ack44 platform contains links to third-party game providers, payment portals, and support tools. Once you leave ack44.io and access a third-party service, the privacy practices of that third party govern the collection and use of your data. ack44 is not responsible for the privacy practices or content of third-party services.

We encourage you to review the privacy policies of any third-party service you access through or in connection with the ack44 platform. Key third-party providers whose services are integrated into ack44 include:

• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, PG Soft — each subject to their own privacy and data security frameworks
• Payment Processors: bKash, Nagad, Rocket, Upay — each governed by their own privacy policies and regulated by Bangladesh Bank

ack44 reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date at the top of the document. Where changes are material — meaning they significantly affect your rights or the way we process your personal data — we will notify you directly via the email address or mobile number registered to your account prior to the changes taking effect.

Your continued use of the ack44 platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we are protecting your information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ack44 handles your personal data, please contact our Data Protection team through any of the following channels:

• Email: [email protected] — use subject line "Privacy Request" for all data-related enquiries
• Live Chat: Available 24/7 directly on the ack44 platform
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Time: We aim to acknowledge all privacy requests within 5 business days and resolve them within 30 calendar days

For responsible gaming concerns — including self-exclusion requests, deposit limit reductions, or cooling-off periods — our support team is available around the clock and will action requests immediately upon verification of your identity. Please refer to our Responsible Gaming page for full details on the tools available to you.